Can I cancel my Alegra shine item?
We can only cancel custom made Alegra Shine items before we have placed the order with the manufacturer. We only have a short period of time do this so we would like to advise you to either call us or contact us on chat.
Items that aren't custom made can be cancelled until they are dispatched from our warehouse. Please note there are different terms for our teacher customers. If you need more information, please contact us here
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How do I know if my Alegra item is custom made?
Alegra shine items are custom made to your size and colour. Once you select the size and colour you need it will show a 21 day estimated dispatch date. These items cannot be cancelled, amended or returned so please keep this in mind when placing your ...
Can I cancel my order?
We have a very small window to cancel your order before dispatch**, if you would like to cancel your order please contact us as soon as possible (Monday to Friday 9am-5pm). Please call our Customer Services team on 0333 880 2740 or chat with us here ...
Can I change my order?
We have a very small window to make any amendments. We can only change the size and colour of an item, amend the delivery address and change any delivery options. We can't add any items. More information can be found on our website here
Can I exchange an item?
We do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item for a refund and then place a new order.
I am missing an item
Sometimes we don't have the stock available straight away so items may be dispatched in separate parcels. We usually send you an email shortly after your order has been confirmed to let you know of this, please check your junk/spam inbox on your ...