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Can I cancel my order?
We have a very small window to cancel your order before dispatch**, if you would like to cancel your order please contact us as soon as possible (Monday to Friday 9am-5pm). Please call our Customer Services team on 0333 880 2740 or chat with us here ...
Can I amend my address?
We have a very small window to make any amendments. We can only change the address if it is in the same country as the original address. On the rare occasion if we cannot amend the address we can always check to see if we can cancel this and you can ...
I’ve placed an order for Weissman costumes, can I cancel it?
If your plans change and you no longer require the costumes you have ordered, we are happy to cancel these for you. If you have a Dance Teacher account, a restocking fee of 15% will be deducted from your refund amount if we have already ordered the ...
I've not got a confirmation email
We send confirmation emails within 15 minutes of you placing your order. If you have not received a confirmation email, please check your junk or spam folder on your email inbox. Alternatively, you may have made a typo on your email address. It's ...
I need to change my delivery option.
Once an order has been confirmed and processed, we cannot amend the delivery option. If the order has not been dispatched we will normally offer to cancel the whole order, so you can re-order using the correct delivery option.