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I paid for next day delivery and it hasn't arrived.
We use Evri to send orders out on a next day delivery service in the UK. For remote areas and certain parts of the UK, we will use Royal Mail to dispatch orders instead, which may incur a delay of 24 hours. The cut off time for placing orders on a ...
How do I get my information removed?
Please email us your request via the contact form here, providing your full name, delivery address, email address and any other relevant information that will help us identify your account. Please clearly state in the email which data you want us to ...
I need to change my delivery option.
Once an order has been confirmed and processed, we cannot amend the delivery option. If the order has not been dispatched we will normally offer to cancel the whole order, so you can re-order using the correct delivery option.
When will my order be dispatched?
Our Fulfilment team work very hard to dispatch your orders within 24 hours. During our busier times of the year (especially Black Friday and Christmas), dispatch may take a little longer. In some cases, we'll allow you to order items on our website ...
Can I change my order?
We have a very small window to make any amendments. We can only change the size and colour of an item, amend the delivery address and change any delivery options. We can't add any items. More information can be found on our website here