How do I know if my Alegra item is custom made?
Alegra shine items are custom made to your size and colour. Once you select the size and colour you need it will show a 21 day estimated dispatch date.
These items cannot be cancelled, amended or returned so please keep this in mind when placing your order. If you have a faulty custom-made item, please contact our team here
Related Articles
Can I cancel my Alegra shine item?
We can only cancel custom made Alegra Shine items before we have placed the order with the manufacturer. We only have a short period of time do this so we would like to advise you to either call us or contact us on chat. Items that aren't custom made ...
I am missing an item
Sometimes we don't have the stock available straight away so items may be dispatched in separate parcels. We usually send you an email shortly after your order has been confirmed to let you know of this, please check your junk/spam inbox on your ...
I need to amend an item
We aim to dispatch all orders within 24 hours, but sometimes we dispatch within the same day which is a small window to make any changes. We advise chat to us and let us know the item, size and colour you want to change and the details of what you ...
What can I do if I have a faulty item?
We’re sorry that you have a faulty item. If you are a UK, EU and US customer please return this to us on our returns portal here For customers outside of the UK, EU and USA, we currently do not have a free returns option available. Please let us know ...
Can I exchange an item?
We do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item for a refund and then place a new order.