How to return items

How to return items

For UK customers:
Create your FREE returns label by visiting our portal.




Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of which items you wish to send back, including the reason for return, and enclose this with the returning items (ideally in the original dispatch packaging). If you have lost or no longer have the returns slip, please enclose a cover note and clearly write out your Order ID along with the items you are returning and the reason for return.

For UK orders only:
To create your FREE returns label, please visit our online portal:


You’ll need your Order ID and either your email address or postcode to access the portal. 

Returns on all eligible items are free only when a return label is generated via our online portal. We are unable to reimburse any return postage fees where items have been sent back and paid for directly.

If you are trying to return your order outside of the 28 day returns period and the portal will not accept your details, or if you believe you have been sent an incorrect item, please contact us so we can help!

Unfortunately, we do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item. 

If you have received a faulty or incorrect item, please contact us before sending any items back. 

For International orders (excluding EU and US)
Please send items back to our UK returns address below.  IMPORTANT! Please mark the outside of the package with the phrase ‘RETURNED GOODS’ 

Move Dance RETURNS
Unit 4D Alpha
Sunbank Lane
Manchester M90 5AD
United Kingdom

There is no need to pay for a tracked or faster delivery, you can return the items to us using a low cost service, however we strongly advise you to keep a proof of posting, as goods are determined as in your care until they are received into our warehouse.

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