How to return items (International)

How to return items (International)

For International orders (excluding EU and US)
Please send items back to our UK returns address below.  IMPORTANT! Please mark the outside of the package with the phrase ‘RETURNED GOODS’ 

Move Dance RETURNS
Unit 4D Alpha
Sunbank Lane
Manchester M90 5AD
United Kingdom

There is no need to pay for a tracked or faster delivery, you can return the items to us using a low cost service, however we strongly advise you to keep a proof of posting, as goods are determined as in your care until they are received into our warehouse.

For EU orders click here
For US order click here

How long does it take to process a return?
For UK customers, your return will be processed within 10 working days of us receiving the item(s) into our Warehouse. For returns from the EU and Worldwide, please allow up to 20 working days from the date you post the returned item(s) back to us. If you return your order via a priority service, we will not be able to process it as a priority. If you are due a refund, the funds will be available in your account within 3-5 business days from the date we process your return. Paypal funds will be available immediately after processing.

    • Related Articles

    • What items are not eligible for return?

      Face masks Tights and underwear cannot be returned if they have been worn or the box and package has been opened Custom made items (Alegra shine range) Shoes/clothes that have been worn Weissman costumes without the accessories.
    • How to return items

      For UK customers: Create your FREE returns label by visiting our portal. https://www.movedancewear.com/returns/ Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of ...
    • The returns portal does not work

      The returns portal is for our UK, EU and US customers only. If you are from outside these territories, you will have to return this to our address below: Move Dance RETURNS Unit 4D Alpha Sunbank Lane Manchester M90 5AD United Kingdom There is no need ...
    • What is your Christmas returns Policy?

      Any orders that are placed between 01/11/23 and 24/12/23 can be returned until 31/01/24.
    • I cannot return all my items on the portal

      We can accept returns for all unwanted items within 28 days for UK customers and 60 days for all other territories. We cannot accept returns of custom made Alegra Shine items. If this has arrived faulty or has ended up faulty within 6 months of ...