My payment has failed.

My payment has failed.

On the rare occasion where you browser times out, a payment could be taken and no order number created. 
In these circumstances, we do require the following information: 
  1. Date and estimated time you placed the order.
  2. Full name on the account.
  3. Amount of the order. 
  4. Items purchased. 
We do advise to make sure the payment is showing on you statements before contacting us. If the amount has been taken and you have not received an order number, please check in your junk/spam folders and if an email cannot be found, please contact us by phone, chat or email here

    • Related Articles

    • My card payment was rejected

      If your card payment is being rejected unexpectedly, please contact your bank as it may be then rejecting an out of the ordinary payment if they confirm it is not on their size, please make a note of the error message you are shown and contact us so ...

    • What payment methods do you accept?

      We accept payments from credit or debit cards as long as they are Visa or Master cards. We also offer payments via PayPal. In some instances we can accept bank transfer, over £500/$500/€500 for our teachers. If you want to place an order you can do ...

    • Are my card details safe?

      All details are stored securely and our systems will only hold the last four digits of your card. We only take a payment for the amount of the order and do not take additional payment. We have 3D secure on our website, which means from time to time ...

    • I want to make a proforma order

      A proforma order is another payment option we offer exclusively to our teachers and on orders over £500/€500/$500. Please contact us and request the form to fill out by email here

    • I want to make a proforma order (teachers)

      A proforma order is another payment option we offer exclusively to our Move Dance teachers order have to be over £500/€500/$500. Please contact us and request the form to fill out by email here