Why am I being asked to provide proof of ID after I have placed an order?
When an order is over a certain value or the billing address does not match what is registered with your bank. Our systems will flag this to our Customer Success team and we will request some further information from you as a customer.
Once this has been received, we will approve your order and dispatch it as soon as possible. Failure to provide this information, will delay the dispatch of your order or risk this being cancelled.
You can get more information but contacting to our team here
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What payment methods do you accept?
We accept payments from credit or debit cards as long as they are Visa or Master cards. We also offer payments via PayPal. In some instances we can accept bank transfer, over £500/$500/€500 for our teachers. If you want to place an order you can do ...
Can I cancel my order?
We have a very small window to cancel your order before dispatch**, if you would like to cancel your order please contact us as soon as possible (Monday to Friday 9am-5pm). Please call our Customer Services team on 0333 880 2740 or chat with us here ...
I’ve placed an order for Weissman costumes, can I cancel it?
If your plans change and you no longer require the costumes you have ordered, we are happy to cancel these for you. If you have a Dance Teacher account, a restocking fee of 15% will be deducted from your refund amount if we have already ordered the ...
Do you accept American Express/AMEX?
We don't accept Amex/American express. We can only take payments by Mastercard and Visa credit/debit cards. We also accept PayPal and Bank transfer over a specific amount.
Discount codes
Discount codes can only be used one at a time. To add a code to your order click on the 'discount code' box, add the code and click 'apply'. The webpage will show the subtotal and the payment due will show on the total with the discount taken off. We ...