Order Issues
I need to change my delivery option.
Once an order has been confirmed and processed, we cannot amend the delivery option. If the order has not been dispatched we will normally offer to cancel the whole order, so you can re-order using the correct delivery option.
Can I amend my address?
We have a very small window to make any amendments. We can only change the address if it is in the same country as the original address. On the rare occasion if we cannot amend the address we can always check to see if we can cancel this and you can ...
I need to amend an item
We aim to dispatch all orders within 24 hours, but sometimes we dispatch within the same day which is a small window to make any changes. We advise chat to us and let us know the item, size and colour you want to change and the details of what you ...
My order has been returned to sender?
If an order has been returned back to us, this is usually because the address was incorrect or this has not been picked up from a parcel shop or you have not been in when the courier have attempted to deliver, there was no one home and there was no ...
Can I change my order?
We have a very small window to make any amendments. We can only change the size and colour of an item, amend the delivery address and change any delivery options. We can't add any items. More information can be found on our website here
I've not got a confirmation email
We send confirmation emails within 15 minutes of you placing your order. If you have not received a confirmation email, please check your junk or spam folder on your email inbox. Alternatively, you may have made a typo on your email address. It's ...
I am missing an item
Sometimes we don't have the stock available straight away so items may be dispatched in separate parcels. We usually send you an email shortly after your order has been confirmed to let you know of this, please check your junk/spam inbox on your ...
Can I cancel my order?
We have a very small window to cancel your order before dispatch**, if you would like to cancel your order please contact us as soon as possible (Monday to Friday 9am-5pm). Please call our Customer Services team on 0333 880 2740 or chat with us here ...
I have received the incorrect item
We are sorry that you have received an incorrect item. Please return this to us following the process below, and we will issue a refund to your account upon receipt of the item. For UK/EU/US customers, you can return incorrect items back to us free ...
What can I do if I have a faulty item?
We’re sorry that you have a faulty item. If you are a UK, EU and US customer please return this to us on our returns portal here For customers outside of the UK, EU and USA, we currently do not have a free returns option available. Please let us know ...