Payments
I want to make a proforma order
A proforma order is another payment option we offer exclusively to our teachers and on orders over £500/€500/$500. Please contact us and request the form to fill out by email here
My payment has failed.
On the rare occasion where you browser times out, a payment could be taken and no order number created. In these circumstances, we do require the following information: Date and estimated time you placed the order. Full name on the account. Amount of ...
What payment methods do you accept?
We accept payments from credit or debit cards as long as they are Visa or Master cards. We also offer payments via PayPal. In some instances we can accept bank transfer, over £500/$500/€500 for our teachers. If you want to place an order you can do ...
Do you accept American Express/AMEX?
We don't accept Amex/American express. We can only take payments by Mastercard and Visa credit/debit cards. We also accept PayPal and Bank transfer over a specific amount.
VAT for Channel Islands
Prices update as soon as you've selected the country your order is being delivered to. Orders delivered to Jersey or a country where VAT isn't applicable, the price showing at checkout is correct and VAT isn't being charged to you. You can contact us ...
Wholesale discounts
We don't offer wholesale prices. We can however offer a small discount on bulk orders for UK customers on Move Dance and Alegra products only: 4% off orders over £500 8% off orders over £1000 10% off orders over £2000 If you would like to take ...
Gift Vouchers
We do not currently offer gift vouchers, it is something we may look into in the future, at the moment this is not something we do.
Why am I being asked to provide proof of ID after I have placed an order?
When an order is over a certain value or the billing address does not match what is registered with your bank. Our systems will flag this to our Customer Success team and we will request some further information from you as a customer. Once this has ...
Discount codes
Discount codes can only be used one at a time. To add a code to your order click on the 'discount code' box, add the code and click 'apply'. The webpage will show the subtotal and the payment due will show on the total with the discount taken off. We ...
My card payment was rejected
If your card payment is being rejected unexpectedly, please contact your bank as it may be then rejecting an out of the ordinary payment if they confirm it is not on their size, please make a note of the error message you are shown and contact us so ...
Are my card details safe?
All details are stored securely and our systems will only hold the last four digits of your card. We only take a payment for the amount of the order and do not take additional payment. We have 3D secure on our website, which means from time to time ...