Returns
Wie lauten Ihre Rückgabebestimmungen für die Weihnachtszeit?
Alle Bestellungen, die zwischen dem 1.11.24 und dem 24.12.24 aufgegeben werden, können bis zum 31.1.25 zurückgeschickt werden.
Wie lange habe ich, um meine Artikel zurückzuschicken?
Wir akzeptieren keine Retouren geöffneter Strumpfhosen oder Unterwäsche. Aber innerhalb von 28 Tagen nach Zustelldatum, zahlen wir ansonsten gerne eine Rückerstattung für Ihre Retouren. Während der Weihnachtsfeiertage gibt es eine verlängerte ...
How long do I have to return my item back to you?
We don't accept returns on opened tights or underwear. But we are happy to refund you any returns within 28 days from your delivery date (for UK customers) and 40 business days for international customers. We have a longer returns period around the ...
Where is my refund?
Once we receive your parcel back in our warehouse you will get an email to confirm your refund will be issued in the next 5-7 working days back to the original payment method. Please check your bank statements and PayPal account for locate the ...
How to return items
For UK customers: Create your FREE returns label by visiting our portal. https://www.movedancewear.com/returns/ Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of ...
Have you received my return?
All returns from the UK take up to 10 working days (not including weekends or bank holidays). During busy times the warehouse do get a lot of returns and they all arrive in our warehouse in large sacks. Once your return has been processed, you'll ...
What is your Christmas returns Policy?
Any orders that are placed between 01/11/23 and 24/12/23 can be returned until 31/01/24.
Can I return more than one order in the same parcel?
We cannot accept 2 orders in one returns parcel. We will need you to return them separately, but all returns from our UK customers are free.
Can I get a new returns slip?
If you have lost your return slip, this is nothing to worry about. Just write the following on a bit of paper and put this in your parcel: Order number Full name Items returning/reason for return.
How to return outside of returns window
We cannot accept any unwanted items after 28 days of delivery. If you have a faulty item, please contact us through out website. If you are returning from the EU/USA, please connect to an agent.
The returns portal does not work
The returns portal is for our UK, EU and US customers only. If you are from outside these territories, you will have to return this to our address below: Move Dance RETURNS Unit 4D Alpha Sunbank Lane Manchester M90 5AD United Kingdom There is no need ...
What items are not eligible for return?
Face masks Tights and underwear cannot be returned if they have been worn or the box and package has been opened Custom made items (Alegra shine range) Shoes/clothes that have been worn Weissman costumes without the accessories.
Can I exchange an item?
We do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item for a refund and then place a new order.
How to return items (International)
For International orders (excluding EU and US) Please send items back to our UK returns address below. IMPORTANT! Please mark the outside of the package with the phrase ‘RETURNED GOODS’ Move Dance RETURNS Unit 4D Alpha Sunbank Lane Manchester M90 5AD ...